Yesterday, Linden Lab's interim CEO Philip Rosedale and CFO/COO Bob Komin did a talk and Q&A session in Second Life focused on where things were at, and where things were going. This week, on The Virtual Whirl, we're going to take a look at that session and see if some sense can't be made of it all.

Continue reading The Virtual Whirl: Linden Lab goes back to basics

The Virtual Whirl: Linden Lab goes back to basics originally appeared on Massively on Sat, 31 Jul 2010 18:00:00 EST. Please see our terms for use of feeds.

The user interfaces for general-purpose virtual environments get a pretty bad rap. It's not surprising, actually. They've generally been pretty awful. Not that they are actually hard to learn, but they've been far from comfortable to use.

That's not really very surprising. Those virtual environments don't really fit any of the accreted body of knowledge of user-interaction models, and building comfortable user-interfaces is no easy task.

Continue reading The Virtual Whirl: User interfacing

The Virtual Whirl: User interfacing originally appeared on Massively on Sat, 24 Jul 2010 18:00:00 EST. Please see our terms for use of feeds.

Virtual environments have a generally poor reputation in many quarters, particularly in the mass-media. Much of that reputation is ill-deserved, and some of it is entirely fabricated (eg: by the mass-media).

I have to ask, what's the big deal?

Continue reading The Virtual Whirl: Ill-repute

The Virtual Whirl: Ill-repute originally appeared on Massively on Sat, 17 Jul 2010 12:00:00 EST. Please see our terms for use of feeds.

This week, we cover the final installment of our summarized history of Second Life and Linden Lab (check out the first installment or the second, if you missed them). It's only possible to cover a tiny fraction of the events that took place in the space we have here, but the highlights paint an interesting picture.

We'll be working our way from 2008 to June 2010, and looking at what future directions we expect from there.

Continue reading The Virtual Whirl: A brief history of Second Life, 2008-2010 and beyond

The Virtual Whirl: A brief history of Second Life, 2008-2010 and beyond originally appeared on Massively on Sat, 10 Jul 2010 12:00:00 EST. Please see our terms for use of feeds.

This week, we cover the second installment of our summarized history of Second Life and Linden Lab (or check out part one, if you missed it). From 2005, there's an impossible amount of material to cover, but there are some interesting stories lurking among it all.

Join us as we work our way through some of the interesting highlights from 2005, 2006 and 2007.

Continue reading The Virtual Whirl: A brief history of Second Life, the middle years

The Virtual Whirl: A brief history of Second Life, the middle years originally appeared on Massively on Sat, 03 Jul 2010 12:00:00 EST. Please see our terms for use of feeds.

Second Life has just seen its seventh anniversary (called its seventh birthday, only it technically isn't -- the original birthday is in March, but the anniversary is in June. There's history there). It's also traditionally a time when Linden Lab and Second Life users most often treat each other as enemies and obstacles; and it is a time for retrospectives and for considering the future.

With the departure of Linden Lab CEO Mark Kingdon (the press release release says "stepping down," but the day prior to the release many Linden staffers were saying that Kingdon was fired) Linden Lab has hit a turning point -- or the end of another era.

Accordingly, over the next couple of weeks, we're going to look at the history of Second Life, starting back in 1999 and continuing to the present day. Or at least as much as we can cover the ten-year history of something so rich and diverse in the available space.

Second Life is quite legitimately a phenomenon (and even won an Emmy award). It was also something of an accident, since it wasn't what Linden Lab started out to make.

Continue reading The Virtual Whirl: A brief history of Second Life

The Virtual Whirl: A brief history of Second Life originally appeared on Massively on Sat, 26 Jun 2010 13:00:00 EST. Please see our terms for use of feeds.

Most things in the world operate on faith. Governments, currencies, intellectual property, human rights and brands all require certain minimum levels of belief and confidence in order to function.

When it comes to virtual environments, as I've maintained in the past, faith is critical.

Continue reading The Virtual Whirl: A crisis of confidence

The Virtual Whirl: A crisis of confidence originally appeared on Massively on Sat, 19 Jun 2010 18:00:00 EST. Please see our terms for use of feeds.

Hot topic of the week would be the Linden Lab layoffs. 30% of the staff (roughly 110 or so individuals) were laid off this week in a round of layoffs that we spotted ahead of the official announcements. Additional staff have been shed since the beginning of the year.

Staff have been dropped from market-development, business development, engineering, quality assurance, human resources, community and executive management. Hardest hit this week are community and customer-advocacy roles and quality-assurance/testing.

What isn't hard to see is why these cuts were made, and in fact, why they are vital to Linden Lab as a going concern. At least it isn't hard to see when you're looking in the right place.

Continue reading The Virtual Whirl: The bottom line

The Virtual Whirl: The bottom line originally appeared on Massively on Sat, 12 Jun 2010 12:00:00 EST. Please see our terms for use of feeds.

It has long been a matter of considerable debate among virtual-environment pundits about what constitutes an 'active user'. In some ways, subscription MMOGs have it a lot easier than many other kinds of virtual environment. You can always count paying subscribers, and that's all that matters.

In a general-purpose virtual environment, free-to-play or 'freemium' model, though, counting active users is important. Trends in active users measure the health of your user communities, as well as allowing you to credibly measure your virtual-world's e-peen compared to that of the competition.

Continue reading The Virtual Whirl: Is one hour enough to be considered an active user?

The Virtual Whirl: Is one hour enough to be considered an active user? originally appeared on Massively on Sat, 05 Jun 2010 18:00:00 EST. Please see our terms for use of feeds.

In just a few more days, the winner of the second annual Linden Prize is going to be revealed, and the ten finalists have been announced. The stated criteria for the Linden prize are projects that "[elevate] the human condition through using Second Life," and "that improve the way people work, learn, and communicate in their daily lives outside of the virtual world."

Therefore, I feel it only natural that I was rather astonished to see sionChicken/sionCorn in among the finalists, since it apparently does neither of these things.

Continue reading The Virtual Whirl: Linden Lab short-lists viral poultry for humanitarian prize

The Virtual Whirl: Linden Lab short-lists viral poultry for humanitarian prize originally appeared on Massively on Sat, 29 May 2010 18:00:00 EST. Please see our terms for use of feeds.

Virtual environments evince a significant lack of mainstream adoption. Relatively tiny percentages of the world population are involved in them in any way online. There's something clearly missing.

At the present time, virtual environments simply lack any compelling reason to exist that motivates mainstream users and might drive mainstream adoption. There's no killer app, or secret sauce that gets large numbers of people thinking "I want to get me some of that!"

Continue reading The Virtual Whirl: The secret sauce

The Virtual Whirl: The secret sauce originally appeared on Massively on Sat, 22 May 2010 12:00:00 EST. Please see our terms for use of feeds.

Second Life is an immersive virtual environment. That is, it fosters attention and a quality of focus. You might subscribe to alternative definitions of the word "immersion", but focus and attention are the sense being used when developer/operators talk about an "immersive environment". They might intend one of the other meanings at other times - the word is a pretty slippery one.

The problem is that for most general-purpose virtual environments (eg: Second Life), that immersivity - that quality of attention and focus - kicks in pretty late. Only after you understand the basics of the context in which your actions, activities and experiences are taking place, do you have the satisfying sort of immersion that comes so easily to flat spaces like the Web and Facebook.

Continue reading The Virtual Whirl: Immersion, virtual environments, Facebook, and the conceptual hump

The Virtual Whirl: Immersion, virtual environments, Facebook, and the conceptual hump originally appeared on Massively on Sat, 15 May 2010 12:00:00 EST. Please see our terms for use of feeds.

A change is as good as a holiday, they say. Seriously, I don't actually know anyone who says this other than myself; though I'm assured that there are some folks out there who do.

With that tragically underutilized platitude in mind, then, last week I posed a question to a spread of well-known virtual environment users (at least to those that I felt would actually respond) and collected the responses.

The question put to the respondents was "What's the single thing that the operators/developers could do to make you feel more satisfied with their virtual environment offering; what thing would help an operator keep you as a customer, or that would make some other operator more appealing than the one or ones you already have?"

Continue reading The Virtual Whirl: Vox virtualis

The Virtual Whirl: Vox virtualis originally appeared on Massively on Sat, 08 May 2010 16:00:00 EST. Please see our terms for use of feeds.

"Nothing is certain but death and taxes"; a rather sardonic and bleak proverb, quoted and paraphrased by a number of famous figures over the years. The earliest on record was Daniel Defoe, in The Political History of the Devil in 1726.

Well, this week the death part doesn't concern us so much as the taxes.

Many Americans have spent this month scrambling to get their taxes filed, and for many of the rest of us our own turn comes due in just a couple of months. With that in mind, I thought I'd talk about the taxation status of virtual assets.

Continue reading The Virtual Whirl: Death and taxes

The Virtual Whirl: Death and taxes originally appeared on Massively on Sat, 01 May 2010 18:00:00 EST. Please see our terms for use of feeds.

It's certainly taking time for people, organizations and businesses to learn how to obtain benefits from virtual environments, and it will take quite some time yet to figure out how to optimize those results. On the plus side, there are many hundreds of thousands of people working on that.

Working out how to effectively operate and manage virtual environments for large numbers of people, well, that's actually taking a lot longer. There are far fewer people actually involved in the process, and the same wheels are being reinvented over and over - and quite often, they seem to be square ones.

Continue reading The Virtual Whirl: More Marriott, less Microsoft

The Virtual Whirl: More Marriott, less Microsoft originally appeared on Massively on Sat, 24 Apr 2010 12:00:00 EST. Please see our terms for use of feeds.

This week, in The Virtual Whirl, I'd like you to join me as I take a stab at a virtual environment user's bill of rights. It's a perennial topic given that service operators have a very unbalanced power relationship with users.

I don't believe that users should make unreasonable demands or boss their VE providers around, but certainly there's a list of things that I believe are important to look for in a general purpose virtual environment, and that the lack of one or more of them should certainly get you thinking about alternatives.

Continue reading The Virtual Whirl: A virtual environment user's bill of rights

The Virtual Whirl: A virtual environment user's bill of rights originally appeared on Massively on Sat, 17 Apr 2010 16:00:00 EST. Please see our terms for use of feeds.

This week, in The Virtual Whirl, we're looking at people, worldviews, stereotypes, public perception, technology angst, and ... most importantly, we're looking at that guy. Trust me, you'll know the one.

Continue reading The Virtual Whirl: You know that guy

The Virtual Whirl: You know that guy originally appeared on Massively on Sat, 10 Apr 2010 12:00:00 EST. Please see our terms for use of feeds.

This week The Virtual Whirl virtual mailbag is stuffed to overflowing with queries about the new Second Life Terms Of Service (TOS) that launched slightly behind the new Second Life 2.0 viewer. The new version has grown from 7,500 words to more than 30,000 words across no less than 18 separate documents, all of which you must agree to in order to use the service - and golly, it has raised some questions.

Continue reading The Virtual Whirl: The emperor's new terms

The Virtual Whirl: The emperor's new terms originally appeared on Massively on Sat, 03 Apr 2010 16:00:00 EST. Please see our terms for use of feeds.

This week, in The Virtual Whirl, we're looking at a major business pitfall, and one which afflicts many virtual environment and MMOG developers/operators at one time or another.

Continue reading The Virtual Whirl: Cornered!

The Virtual Whirl: Cornered! originally appeared on Massively on Sat, 27 Mar 2010 22:00:00 EST. Please see our terms for use of feeds.

This week, in The Virtual Whirl, we're having our monthly roundup of news items. Things that got missed, things that didn't make the cut, things that got buried, and things that really should have gotten your attention anyway.

Continue reading The Virtual Whirl: News of the Whirl

The Virtual Whirl: News of the Whirl originally appeared on Massively on Sat, 20 Mar 2010 20:00:00 EST. Please see our terms for use of feeds.